Most people pick up the phone an call for help the moment their Windows system crashes or doesn’t perform as expected. Typically that mean an expensive and time-consuming call to Microsoft support or to a local tech support person. In the Linux world, help is readily available, and often free.
Now, there are paid support options as well. Some large companies have Linux experts on call in case there are problems. But another option, especially for desktop users, is to access the Linux community of experts via online forums. If you are using Ubuntu and have an issue, nine times